#fintech

Erste Mobil Bank

Reaction to
the digital age

How we helped Erste Bank to get a fully reimagined mobile-banking app design.

Challenge

With the rise the challengers like Transferwise, Revolut, Erste Bank needed to step up their game and create a new banking app in a short time.

Our mission was to conduct a comprehensive UX research, streamline banking journeys and authentication in a little more than 3 months.

Expertise

UX research, concept and design

Platforms

Mobile - Android and IOS

Technology

UXPin, Sketch

Deliverables

User journeys, Wireframes & UI design

Solution

Adapting the new design to the old backend system

As it was a UX/UI re-design, the new user journeys had to be adjusted to the old backend systems of the bank. We spent more than 200 hours on-site and on the field interviewing experts from the company, understanding banking systems, legal and security constraints and the given limitations for the planned user journeys.

Adopting agile methods to a corporate environment and an external development team

With the short deadline, the strict corporate environment and an external development team, being agile was more important than ever. To incorporate agile, we re-engineered our SCRUM-based in-house design and communication structures, and provided full transparency about the progress to each party.

Making the features and customer processes compliant with the new EU banking directive

As PSD2 ((Revised Payment Service Directive) was implemented any new changes had to comply with new EU regulations. We had to learn a lot about an enormous amount of new security and online banking standards to meet the legal criteria.

Working to meet an insanely short deadline

3 months. That’s all the time we had to create a research-backed user experience re-design of the widely used retail banking application. We applied design thinking and lean methodologies, we communicated constantly with the client and organized sprint planning and review meetings, retrospectives, daily standups, brainstorming events and on-site days to make progress with the high speed required for the project.